Mobile networks are struggling to keep services going in wake of the floods in Queensland. All 4 national networks (Telstra, Optus and Vodafone/Three) have been impacted to varying degrees. The biggest issues are the lack of power to the towers and restricted access due to flooding, and that means mobile towers must operate on limited backup power.
We bring you the latest QLD network updates from the carriers. Click on carrier names to learn more.
Mobile services impacted in Lockyer Valley, Brisbane Valley, Ipswich, a large number of Brisbane suburbs following the river and Gympie
Telstra are committed to a 3X3 recovery plan:
Services are impacted to varying levels in four main areas: the South Brisbane and CBD; Toowoomba; Ipswich; and Kilcoy. As mains power has now been restored in some flood affected areas, some mobile services have been restored in the Lockyer Valley as well as more parts of Ipswich.
Virgin Mobile are generously offering Extended Payment Period and Fee Waivers to customers affected by the floods as per their financial hardship policy. They use the Optus network to provide services, so please refer to the Optus link above for detailed network updates.
Like the others, Vodafone network was down in many locations but services seem to be coming back up today (14 Jan) as per the network updates here. They have been using helicopters to fly in fuel and power for the impacted towers.
If you would like to make a cash contribution, please see the Permier’s Disaster Relief Appeal.
Source: Gizmodo, Telstra, Optus, Virgin, Vodafone and Three
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